Claims
Requirements, documentation and notification periods for claims and withdrawals.
Claims Information
What you need to know
Use the detailed checklist below before submitting a claim or withdrawal.
Funeral Claims
Cover for qualifying members, spouses and children.
Withdrawals
Completed and signed forms plus supporting documents.
Required Documents
Identity, bank and tax information must be clear and complete.
Notification Periods
Claims must be reported within the applicable time limits.
Submission Checklist
Claims and withdrawal requirements
Funeral Claims
- The funeral benefit covers a maximum of one spouse and five children.
- A stillborn child is defined by the applicable policy requirements.
- Nomination forms guide the Trustees in identifying possible dependants.
Withdrawal Requirements
- Fully completed and signed withdrawal form, including the reason for withdrawal.
- Clear copy of the member’s identity document.
- First page of a current bank statement showing the account holder and account number.
- Member’s personal income-tax reference number.
- Current contact number(s).
Notification Periods
| Claim | Submit within |
|---|---|
| Funeral claim | 3 months from date of death |
| Death claim | 6 months from date of death |
| Disability claim | 3 months from accident, injury or diagnosis |
Important: Late notification may be grounds for an insurer to repudiate a claim.
Ready to submit or ask a question?
Claims and administration enquiries are handled by different support teams.